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Last Update: 14 Dec 2017
Version 8.0.3
Client CharterClient Charter

Ministry of Public Utilities is committed to delivering an excellent service to the stakeholders and customers that is always focused, timely, proactive and efficient. To fulfill our commitment, we will provide an excellent and quality service in the areas of:

  • Timeliness;
  • Communications; and
  • Responsiveness

  Timely

Issuance of Certificate of Competency & Certification of Registration

  1. Issuing Wireman Certificate upon fulfillment of the requirements within 2 working days.
  2. Issuing Chargeman Certificate upon fulfillment of the requirements within 2 working days.
  3. Issuing Electrical Supervisor Certificate upon fulfillment of the requirements within 2 working days.
  4. Issuing Competent Electrical Engineer Certificate upon fulfillment of the requirements within 2 working days.
  5. Issuing Certificate of Approval for Electrical Appliances upon fulfillment of the requirements within 2 working days.
  6. Issuing Import Permit upon fulfillment of the requirements within 2 working days.
  7. Registering Electrical Installation Contractor upon fulfillment of the requirements within 2 working days.
  8. Registering Switchboard Manufacturer upon fulfillment of the requirements within 2 working days.
  9. Approval of Generating Licence (more than 1.5MW) upon fulfillment of the requirements within 35 working days.
  10. Approval of Generating Licence (less than 1.5MW) upon fulfillment of the requirements within 32 working days.

Process of RES Applications 

  1. Processing completed applications for Rural Electrification Scheme (RES) and to reply within 20 days.

 Communication

  1. Listen to and respond to enquiries promptly and courteously;
  2. To entertain with a pleasant smile;
  3. To promptly answer any call within 5 rings.
  4. Be helpful and provide clear and accurate information;
  5. To provide meaningful information;
  6. Maintain our website and keep it current

 Responsiveness

  1. Promptly respond and provide feedbacks to the stakeholders and customers
  2. Promptly indicate the timeframe on enquiries or requests that cannot be responded earlier.